Our Front Desk is staffed 24 hours should you require assistance during your stay.

To contact the Front Desk you can call 905-732-9700 or send an e-mail to  welland@stayrcc.com.

Additional amenities (towels, soap, toothbrush, toothpaste, etc.) are available at the Front Desk upon request.

If you have any safety or security concerns please visit the Front Desk. In case of emergency please call 9-1-1.

Housekeeping service is provided on an alternating 4 day basis (light service on 4th day, full service on 8th day).

If you require housekeeping or room maintenance during your stay, please visit the Front Desk to make a request.

Light Service: light surface clean, remove garbage and recycling, replenish amenities (soap, shampoo, towels, toilet paper).

Full Service: full suite clean (countertops and floor), remove garbage and recycling, full linen change in both bedrooms, and replenish amenities.

Please note:

• If personal belongings are left on surfaces or on beds the Housekeeping team will not clean the surface or change linens. Fresh linens will be left on the bed to avoid moving or touching personal items.
• We kindly ask that guests do not leave garbage or recycling in hallways, please request a pick up from the Front Desk.

CHECK IN: 4:00PM

CHECK OUT: 11:00AM

Each suite at the Residence features two private bedrooms with a double bed and desk in each room, a private washroom (shower, sink, toilet) stocked with shampoo, soap, and towels, and a common area with fridge and microwave. Beds are made with linens and 2 pillows so there is no need to bring any from home!

• Dishes/Cookware/Cutlery: Suites include a refrigerator and microwave, however, cutlery/dishes/cookware are not included.
• Cots: Limited cots are available for an additional $10/night. Please visit the Front Desk to request a cot, requests are based on availability.
• Cribs: The residence does not have cribs available. Guests are welcome to bring a pack-and-play or portable crib for their suite.
• Onsite Canteen: Need a hot coffee, cold beverage, or snack to enjoy in your room? Avenue C Canteen is located on the main floor of the residence and provides grab-and-go options 24/7!
• Guests are encouraged to bring snacks or food during their stay to make use of their in-suite refrigerator and microwave.
• Cancellation/Modification: please remember should you need to cancel or modify your booking, to do so a minimum of 24 hours PRIOR to arrival.
• Smoking and Pet Policy: Residence & Conference Centre properties are 100% pet and smoke-free. There are designated smoking areas available on campus.

WI-FI:   welland residence / 110!niagara

PARKING: complimentary parking is included for registered hotel guests. Upon check in please have your license plate number readily available, as you will need to register your vehicle and obtain a parking pass from the front desk; immediately display this pass on your front dash.

Vehicles can park in Lot B and C. You do not need to purchase parking from HONK app.

Should you have any questions please contact welland@stayrcc.com or call 905 732 9700.

Laundry facilities ($) are located on the second floor. A laundry card can be purchased from the machine inside the laundry room, and loaded with funds using a debit or credit card. It is recommended that guests bring or purchase their own laundry detergent.